SHIPPING AND DELIVERY

Domestic Delivery Process:

All orders are delivered to cargo within 48 hours. Your orders will be delivered to the address you specify within 1 to 5 working days. Orders placed after 15:00 on Friday will be processed on Monday. Delivery hours are between 09:00 and 18:00 on business days. There is no delivery on Sundays.

These considerations apply to standard shipments. You can visit Yurtiçi Kargo's website(https://www.yurticikargo.com/)to get information about delivery areas and non-address delivery areas on certain days of the week.

Order Tracking:

When your shipment is delivered to the cargo, a cargo tracking number will be sent to you via e-mail. You can track the status of your order by entering your tracking number on the link below.

https://www.yurticikargo.com/en/online-services/tracking

Overseas Delivery Process:

All orders are delivered to cargo within 48 hours. Your orders will be delivered to the address you specified within 2 to 7 working days. Orders placed after 15:00 on Friday will be processed on Monday. Delivery hours are between 09:00 and 18:00 on business days. There is no delivery on Sundays.

Order Tracking:

When your shipment is delivered to the cargo, a cargo tracking link will be sent to you via e-mail.

Issues To Be Considered Regarding Delivery:

What if I am not at the address at the time of delivery?

If you are not at the address, your cargo will be marked as "undelivered" and returned. It will be delivered to your address on the next business day. By contacting the cargo company, you can get preliminary information about the time they will arrive, and you can ensure that your package is delivered at a convenient time for you. If you are not at the address when you come for the second time, it will be returned to our office address.

What should I pay attention during the delivery?

When receiving your order, you should check if your cargo package is damaged (torn, crushed, wet, etc.). In case of damage detection, if the damage caused damage to the product or if the product on the invoice and the content do not match due to the damage, you should not take delivery of the cargo and keep a report to the cargo officer.

Since the report states that the damage is not caused by you, it will facilitate your exchange or return process. As a result of the report, the new product will be sent to your address as soon as possible.

Missing or damaged product notifications made after receiving the cargo are subject to review since there is no report. The review may be accepted or rejected depending on the outcome.

What should I do if the product is missing from the cargo?

You can reach us at info@dadaluvdada.co .